Shipping Information
The Mood Merch strives to ensure a smooth and timely delivery process for all its customers. However, we would like to clarify that we are not responsible for any delays caused by courier companies or postal authorities. Our commitment is to dispatch your order to the courier company or postal service within 3-5 working days from the date of order placement and payment completion, unless a specific delivery date was agreed upon during the order confirmation process.
All orders will be delivered to the address provided by the buyer at the time of purchase, so please ensure the details are accurate. Additionally, confirmation of our services will be sent to the email address you registered during the sign-up process.
If you encounter any difficulties or have concerns regarding the utilization of our services, feel free to reach out to us via email at store.themoodmerch@gmail.com, and we will be happy to assist you.
Return & Exchange
At The Mood Merch, we are dedicated to providing you with a seamless shopping experience. If you encounter any issues with a defective product, we are here to ensure that the matter is resolved promptly and at no additional cost to you. We aim to make returns and replacements simple, transparent, and stress-free.
Steps to Request a Return or Replacement
If you receive a damaged or defective product, here’s how you can initiate a return or replacement request:
Contact Us Promptly:
Send an email to store.themoodmerch@gmail.com within 5 days of receiving the product. Timely reporting of defects ensures faster processing.
Submit Supporting Evidence:
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Attach clear images/videos of the product, with the defect prominently visible, to your email.
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Include a photo of the UID label (Barcode Sticker) attached to the product.
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Share images of the original packaging, including the shipping label, for verification.
Choose a Resolution:
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After we verify the defect, you can opt for either a refund or a replacement, and we will process your choice at no extra cost.
Returns for Non-Defective Products
If you wish to return or exchange a product that has no defects (e.g., for a different size, color, or personal preference), we regret to inform you that such requests are not covered under our return or replacement policy. To minimize inconvenience, we recommend thoroughly checking size charts, product specifications, and details before completing your purchase.
At The Mood Merch, your satisfaction is our top priority. For any queries or additional support, please do not hesitate to reach out to us. We are always here to help!