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  • Do you offer custom designs?
    Yes! We specialize in custom hoodies, t-shirts, and accessories. Whether it's your design, quote, or idea — we’ll bring your mood to life. To request a custom design, DM us on Instagram or email store.themoodmerch@gmail.com.
  • How do I order a custom product?
    Share your design or idea via email or Instagram. We’ll confirm the design, pricing, and timeline. Once approved, your custom product goes into production. Note: Custom orders are prepaid only and may take 5–10 business days to ship.
  • Are the hoodies oversized?
    Yes, we offer both oversized and regular-fit hoodies depending on the mood you choose. Check the product page for fit details.
  • How do I choose the right size?
    Use our size chart available on each product page. For oversized styles, your usual size works perfectly. If you need further assistance, feel free to contact us at store.themoodmerch@gmail.com.
  • Are your crystal bracelets real?
    Absolutely! Our bracelets are made with genuine, energetically cleansed crystals. Each purchase includes a free tarot reading for that personal touch.
  • How long does delivery take?
    Orders are dispatched in 1-2 business days. Delivery usually takes 4–7 business days, depending on your location.
  • How can I track my order?
    Once shipped, we’ll send a tracking link to your email or SMS to follow your order in real-time.
  • Do you offer free shipping?
    Yes! Free shipping is available on all prepaid orders across India. COD orders may include an additional fee.
  • How do I place an order?
    Browse our collections, choose your product, select the size, and click "Add to Cart." Then proceed to checkout to complete your purchase.
  • Can I modify or cancel my order after placing it?
    You can request changes or cancellation within 2 hours of placing the order by contacting us at store.themoodmerch@gmail.com. After processing, modifications aren't possible.
  • What payment methods do you accept?
    We accept UPI, credit/debit cards, net banking, and select mobile wallets for a smooth checkout experience.
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